privacy policy - saturn returns app
Last Updated: 2025-12-02
Company: Saturn Returns FZ-LLC
Contact: support@saturnreturns.co.uk
Introduction
Saturn Returns (“we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Saturn Returns mobile application (the “App”).
By using the App, you acknowledge that you have read and understood this Privacy Policy.
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2. Information We Collect
2.1 Information You Provide
**Account Information**
When you sign up or log in, we collect your email address through Firebase Authentication.
**Subscription Information**
We receive subscription status information from **Qonversion**, including active subscriptions, trial status, and purchase history.
We **do not** receive or store your full payment card information.
2.2 Automatically Collected Information
Through Firebase Analytics and Crashlytics, we may collect:
- Device information (model, OS version, language)
- App usage data (screens visited, interactions)
- Approximate location (country/region only)
- Crash logs and performance metrics
2.3 Sensitive Data
We do **not** collect or process:
- Financial details
- Health data
- Biometric identifiers
- Any sensitive personal data as defined under GDPR or similar laws
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3. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify subscription entitlements and unlock premium content
- Improve app functionality, performance, and user experience
- Provide customer support
- Send essential notifications (account, subscription, updates)
- Comply with legal obligations
We **never sell**, rent, or trade your personal data.
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4. Third-Party Services We Use
The App integrates with trusted external service providers:
Firebase (Google LLC)
Used for:
- Authentication
- Analytics
- Crash reporting
Qonversion
Used for:
- Subscription management
- Entitlement validation
- Non-financial purchase metadata
These providers process data in accordance with their respective privacy policies.
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5. Data Retention
We retain your personal information only for as long as necessary to:
- Provide and maintain the App’s features
- Support your subscription and app usage
- Satisfy legal, tax, or regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your account and data at any time.
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6. Data Sharing & Disclosure
We may disclose your information only in the following situations:
- To trusted service providers essential to the operation of the App
- To comply with applicable laws, court orders, or legal processes
- To protect the rights, safety, or security of Saturn Returns FZ-LLC or its users
We **do not** share your personal information with advertisers.
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7. Your Rights
Depending on your location, especially if you are in the EU/UK under GDPR, you may have the right to:
- **Access** your personal information
- **Correct** inaccurate data
- **Request deletion** of your information
- **Request portability** of your data
- **Withdraw consent** where applicable
To exercise your rights, contact us at: support@saturnreturns.co.uk
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8. Security
We use industry-standard technical and organisational measures to safeguard your data.
However, no online service can guarantee full security.
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9. Children’s Privacy
The App is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are made, we will update the “Last Updated” date at the top of this page.
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11. Contact Us
If you have questions about this Privacy Policy or would like to exercise your data rights, you may contact us at:
Saturn Returns FZ-LLC
Email: support@saturnreturns.co.uk